As a community organisation the City Tattersalls Group is committed to providing a safe and
responsible environment for all members and guests.
Whilst gambling is an enjoyable part time for the majority of Australians, the City Tattersalls
Group recognises the potential dangers that gambling presents for some people.
Unfortunately for some people gambling extends beyond the point of an enjoyable form of
entertainment into a gambling problem. People with gambling problems can experience
financial issues as well as negative consequences in other areas of their life including their
relationships with family and friends, health, employment and even legal issues.
What is the City Tattersalls Group doing to prevent and help problem gambling?
Rather than simply satisfy legislative requirements and refer patrons to the Gambling Help
referral service, patrons of the City Tattersalls Group have access to BetSafe
comprehensive 24 hour counselling service.
BetSafe is not a referral service; they employ experienced counsellors and provide free
assistance to patrons of the City Tattersalls Group through face-to-face counselling as well
as over the phone. BetSafe is one of the few counselling services in NSW to provide face-to face
appointments outside of business hours (evenings and weekends) as well as during
business hours. BetSafe also has no limits on the number of free sessions provided to
patrons – this means that they will do everything they can to help patrons overcome
problems relating to gambling.
Counselling is the most effective form of help for problem gambling. It allows people to
address any underlying issues and mistaken beliefs to minimise the likelihood of the problem
re-emerging. Should you or anyone you know need wish to arrange a free and confidential
counselling appointment please contact BetSafe’s 24 hour helpline on 1800 BETSAFE (1800
Self-exclusion allows a problem gambler to remove the temptation to gamble by restricting
their access to gambling. If you would like to arrange to be self-excluded you can do so
through one of the following methods:
1. speaking any member of staff at any City Tattersalls Group venue at any time of day;
2. contacting BetSafe on 1800 BETSAFE (1800 238 723) and arranging an appointment
3. using BetSafe’s online self-exclusion website by visiting
Help for family members
The City Tattersalls Group recognises that problem gambling not only affects the individual
with the problem but also family members and other people that are close to the person. It is
very common for family members of problem gamblers to be under a lot of stress as they are
the ones who need to deal with a lot of the issues stemming from the gambling problem.
BetSafe’s counselling service can help family members in dealing with these issues and
provide effective strategies on how they can get the problem gambler to seek help.
The City Tattersalls Group is also one of the few venues in NSW to have formalised
procedures in place for Third Party Exclusions. The City Tattersalls Group can arrange to
have a problem gambler excluded from gambling if a family member can provide evidence to
support their claims. The counsellors at BetSafe can help family members in obtaining the
necessary evidence to arrange for a Third Party Exclusion.
All staff employed in a gaming capacity at venues throughout NSW are required by law to
undertake the Responsible Conduct of Gambling (RCG) course. This course covers the
legislative requirements for venues and staff members in relation to the provision of
In addition to this the City Tattersalls Group employees undergo additional training which is
provided by BetSafe. Staff are generally trained on a biennial basis to ensure staff are
equipped to respond to any requests for assistance. These additional courses are club
specific and ensure staff are made aware of the additional forms of help available to patrons
of the City Tattersalls Group and the best ways of accessing help.
BetSafe is an organisation developed specifically to help and minimise problem gambling in
the community. It is independent of the gambling and anti-gambling lobbies and, therefore, it
is committed to ensuring that the best interests of problem gamblers are looked after at all
To remove any perceived conflict of interest that may arise from the Club dealing with
problem gambling related incidents, the City Tattersalls Group seeks the advice of BetSafe
on the best way to respond to individual incidents that may indicate that a patron has a
gambling problem. This may include involuntarily excluding a patron from gambling at the
Club if there is clear evidence to indicate that they have a gambling problem.
Policies & procedures
The City Tattersalls Group has adopted and implemented BetSafe’s comprehensive policies
and procedures to deal with responsible gambling and problem gambling related matters.
These policies and procedures cover everything from credit betting to dealing with gamblers
who leave minors unattended to the advertising of gambling.
By following these comprehensive set of policies and procedures ensures that the Club is
not just satisfying its legislative requirements but also any community concern surrounding
the provision of gambling services.
Additional signage & information
The Club is required by law to display signage throughout the Club promoting responsible
gambling and support services to problem gamblers. In addition to this The City Tattersalls
Group displays additional signs, brochures and cards to further promote our commitment to
responsible gambling and ensure information is readily available to any patron that may